FAQ
999 d FAQ — Mobile, Deposits, Withdrawals and Support
Having trouble with 999 d on mobile? Questions about depositing with bKash or Nagad? Want to know how long a withdrawal takes? This page has detailed answers to the questions Bangladeshi players ask most — covering mobile use, deposits, withdrawals and how to reach support. For players aged 21 and above.
Contents — Quick Navigation
Category 1
Mobile Use
No need to worry if your connection drops — 999 d's servers keep your session data saved. Once your internet is back, log in again and return to that game. In most cases your spin or bet will still be in the same state. Using Wi-Fi instead of mobile data will give you a more stable connection. If the problem keeps happening, contact us via live chat.
On Android, open Chrome, tap the three-dot menu in the top-right corner and go to Settings → Privacy and security → Clear browsing data. Check "Cached images and files" and tap Clear. On iOS, go to Settings → Safari → Clear History and Website Data in Safari. Then reload 999 d — the page should load noticeably faster.
999 d runs on any modern smartphone and tablet — Android 8.0 or above and iOS 13 or above. On desktop it is fully supported in Chrome, Firefox and Edge. If some live casino games do not run smoothly on an older device, try updating your browser or use the app instead.
Both the 999 d Android (APK) and iOS apps are available through official channels. You can find full details about the 999 d App on our app page. Installing the app gives you faster login than the browser and lets you receive push notifications.
On Android, open 999 d in Chrome, tap the three-dot menu and choose "Add to Home screen". On iOS, open 999 d in Safari, tap the Share button, then tap "Add to Home Screen". The icon that appears on your home screen will open the site directly — much like using an app.
First, refresh the page and check that your mobile data or Wi-Fi connection is working. If that doesn't help, clear your browser cache (see the question above). Make sure JavaScript is enabled in your browser. If the problem continues, try a different browser or the 999 d app. If none of that works, let the support team know via live chat.
Category 2
Withdrawal Questions
Withdrawals on 999 d normally complete within 5 to 30 minutes. A "pending" status means the request is being verified. Check that the correct mobile number and payment details are saved in your account. If it takes longer than 30 minutes, contact live chat with your transaction ID.
Bonus funds cannot be withdrawn directly — you must first meet the wagering requirement. For example, with the welcome bonus, if you deposit ৳1,000 and receive a ৳1,000 bonus your total balance is ৳2,000, and you need to place bets totalling 20 times the bonus amount, i.e. ৳20,000. Once the requirement is met, any winnings from the bonus can be withdrawn normally. See the Terms and Conditions page for full details.
Withdrawals via bKash, Nagad, Rocket or Upay normally complete within 5 to 30 minutes. The same timeframe applies to bank transfers. The minimum withdrawal amount is ৳500. If it takes a little longer, please wait, and if it still hasn't arrived after 30 minutes, contact support.
Yes, withdrawals on 999 d are available 24 hours a day, 7 days a week — including Fridays, Saturdays and public holidays. Mobile banking services (bKash, Nagad, Rocket, Upay) stay active at night, so funds can arrive within the same 5–30 minute window. For bank transfers, the bank's own processing hours may apply.
No additional documents are required for regular withdrawals. However, completing account verification (KYC) makes the withdrawal process smoother. For large amounts or unusual activity, 999 d may request identity verification for security reasons. If you receive such a request, follow the instructions from support.
Category 3
Deposit Questions
After logging in to 999 d, go to the Cashier or Deposit section and select bKash. Send money to the number shown using the bKash app or by dialling *247#. Save the transaction ID — you may need to provide it to support. The minimum deposit is ৳100.
999 d does not charge any additional processing fees on deposits. However, your mobile banking service (such as bKash or Nagad) may deduct its own transaction fee according to its own policy. Before depositing, check the terms of your chosen payment method.
The minimum deposit on 999 d is just ৳100 — this applies to all payment methods. That amount is enough to start playing in any section: slot games, live casino or sports betting. First-time depositors can get a 100% welcome bonus of up to ৳20,000.
999 d currently supports Bangladesh's main payment methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major commercial banks). The minimum deposit amount is ৳100 for all methods.
Deposits usually appear in your account within a few minutes. If it has not shown up after more than 10 minutes, get the transaction ID from your bKash or Nagad app and share it with 999 d via live chat. The support team will verify it quickly and resolve the issue. Keeping a screenshot of the payment will speed up the process.
Yes, Nagad is one of 999 d's supported payment methods. Transactions use an SSL-encrypted connection, so your financial information stays protected. When making any payment, make sure you are on the official 999 d site and that the account number shown matches the one provided by the site.
Category 4
Contact and Support
999 d offers two support channels: live chat and email. Live chat can be opened directly from any page on the site and usually gives the fastest response. Email is convenient for complex matters or sending documents. Both channels are available in Bengali and English.
Yes, the 999 d support team is active 24 hours a day, 7 days a week. Whether you have an issue at 3 AM or a question about a withdrawal before morning, live chat is there to help right away. Support does not stop on holidays or during special tournaments.
To get a faster resolution, keep the following on hand: your username or registered mobile number, a brief description of the problem, the relevant transaction ID (if any), and a screenshot of the issue (if possible). Having this information ready helps the support team identify and resolve your problem quickly.
Absolutely. The 999 d support team can assist in both Bengali and English. Keeping Bangladeshi players in mind, you can send questions in Bengali via live chat or email and receive replies in Bengali. Language will not be a barrier to getting help.
First, use the password reset option — an OTP will be sent to your registered mobile number. If that does not work, or if your account appears to be suspended, contact 999 d live chat with your username and registered number. If a temporary break has been applied under responsible gaming policy, that can also be discussed with support. Visit the Responsible Gaming page for more details.
Virtual casino or slot game — if you have any complaint or doubt, first let 999 d's live chat know. Game results, bet history or technical issues — the support team will review any matter honestly. Sending a detailed email with screenshots makes the investigation easier.
Direct Support
Still have questions? The support team is always here
If you can't find the answer to your question on this FAQ page, don't worry. Talk directly with 999 d's support team — in Bengali, at any time.
Live Chat
Chat directly from any page on the site — seven days a week, twenty-four hours a day. Support is available in both Bengali and English.
Email Support
Use email for complex matters or to send documents: [email protected] — we respond in both Bengali and English.